At bit399, protecting your personal information is not just a legal obligation — it is a core part of how we operate. This Privacy Policy explains in plain, transparent terms what data we collect from players in Pakistan and beyond, why we collect it, how it is stored and used, and what rights you hold over your own information.
Before diving into the legal detail, here is a plain-language summary of how bit399 handles your data — six core commitments we stand behind for every player across Pakistan.
bit399 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data belongs to you — full stop.
Your JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank payment details are processed through encrypted channels and are never stored in plain text on our servers.
We only collect data that is genuinely necessary to run the platform, verify your identity, process transactions, and keep your account secure. No silent data harvesting.
You have the right to access, correct, or request deletion of your personal data at any time by contacting bit399 support. We process all such requests within 30 days.
Non-essential cookies used for analytics and personalisation can be declined or withdrawn at any time via your browser settings. We will not penalise you for opting out.
Every connection to bit399.ws is protected by TLS/SSL encryption. Sensitive data at rest — including identity documents and KYC records — is encrypted using industry-standard AES-256.
This Privacy Policy ("Policy") is issued by bit399 ("we," "us," "our," or "the Company") and applies to all users ("you," "Player," "User") who access or register on the bit399 platform at bit399.ws, including via any associated mobile interface or application.
bit399 is committed to handling your personal data responsibly, lawfully, and transparently. This Policy explains what personal information we collect from players in Pakistan and internationally, the purposes for which it is used, the conditions under which it may be shared, and the rights you hold in respect of your own information.
📌 By registering an account or using any service on the bit399 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the bit399 platform.
This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together form the full agreement between you and bit399. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail.
bit399 reserves the right to update this Privacy Policy at any time. The effective date at the top of this page will be revised accordingly. For material changes, we will notify registered players via email or an in-platform notification. Your continued use of the platform following any update constitutes acceptance of the revised Policy.
bit399 collects personal data only to the extent necessary to provide a secure, compliant, and functional gaming platform. The categories of personal data we collect are outlined below.
When you create a bit399 account, we collect the following information:
To comply with anti-money laundering (AML) obligations and to verify player eligibility, bit399 may request the following documents:
For deposit and withdrawal processing, we collect transaction records including the payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, USDT, Bitcoin), transaction amounts in PKR or cryptocurrency, timestamps, and transaction reference numbers. We do not store full payment card numbers on our servers.
We record your activity on the platform including game sessions, bet amounts, wager history, game outcomes, bonus usage, and session durations. This data is used for account management, responsible gaming monitoring, and fraud prevention.
We automatically collect certain technical information when you access the platform, including your IP address, browser type and version, operating system, device identifiers, referring URLs, and page interaction data. This information is used for security, analytics, and platform optimisation purposes.
📊 Summary of Data Categories Collected by bit399
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, DOB, email, phone | Account creation & verification |
| KYC / Identity Data | CNIC, passport, address proof | Age & identity verification, AML |
| Financial Data | Transaction records, payment methods | Deposits, withdrawals, fraud prevention |
| Gaming Activity | Bet history, game sessions | Account management, responsible gaming |
| Technical Data | IP address, device info, browser | Security, analytics, optimisation |
| Communications Data | Support chat logs, emails | Customer support, dispute resolution |
bit399 uses your personal data for the following purposes only. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
✅ bit399 never uses your personal data for automated decision-making that produces legal effects or similarly significant consequences without human review. Decisions such as account suspension or bonus forfeiture that affect you materially are reviewed by our compliance or customer support team.
bit399 processes your personal data on the following legal bases:
📧 Where processing is based on consent, you have the right to withdraw that consent at any time by contacting bit399 support via live chat or by using the opt-out mechanism provided in any marketing communication. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
bit399 does not sell or rent your personal data to third parties. We share your personal information only in the following limited circumstances:
We engage trusted third-party service providers who process data on our behalf and under our instructions. These include payment processors (JazzCash, EasyPaisa, banking partners), identity verification providers, fraud detection platforms, cloud hosting providers, and customer support software providers. All service providers are contractually bound to process your data solely for the purposes we specify and to maintain appropriate security standards.
bit399 may disclose your personal information to regulatory authorities, law enforcement agencies, financial intelligence units, or courts of competent jurisdiction where required to do so by applicable law, court order, or our gaming licence conditions. Such disclosures are made only to the extent strictly required.
In the event of a merger, acquisition, restructuring, or sale of all or part of the bit399 business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via the email address associated with your account, and the successor entity will be bound by this Privacy Policy.
⚠️ bit399 will never disclose your personal data to third-party advertisers, data brokers, or any party for the purpose of targeted advertising without your explicit prior consent.
bit399 uses cookies and similar tracking technologies on the bit399.ws platform. Cookies are small text files placed on your device that help us deliver a functional, personalised, and secure experience.
You can control and delete cookies at any time through your browser settings. Disabling strictly necessary cookies may impair the functionality of the bit399 platform. For all other cookie categories, you may opt out without affecting your ability to access core platform features. Instructions for managing cookies in major browsers are available on the respective browser's help pages.
🍪 bit399 does not use cross-site tracking cookies or fingerprinting techniques to track your activity on websites other than bit399.ws. Our tracking is limited to your interactions within the bit399 platform only.
bit399 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or regulatory reporting requirements.
Where data is no longer required and no legal obligation requires its continued retention, bit399 will securely delete or anonymise that data so it can no longer be attributed to any individual.
bit399 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, and destruction.
Access to personal data within bit399 is restricted on a strict need-to-know basis. Staff who handle personal data undergo training on data protection obligations. Access privileges are reviewed regularly and revoked immediately upon change of role or departure from the company.
🔒 In the unlikely event of a data breach that poses a risk to your rights and freedoms, bit399 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.
As a player and data subject, you hold the following rights in respect of your personal data held by bit399. To exercise any of these rights, contact us via live chat support or via the email address listed in the site footer.
bit399 will respond to all valid data subject requests within 30 calendar days of receipt. In complex cases where additional time is required, we will notify you within the initial 30-day period and provide an expected completion date.
📌 Please note that certain rights — particularly the right to erasure — may be limited where bit399 is required to retain data by applicable law, such as AML record-keeping obligations. Where erasure is not possible in full, we will inform you of the applicable retention period and the legal basis for continued processing.
🔞 bit399 is strictly an adult platform. Registration and use of any service on bit399 is prohibited for persons under 21 years of age. We do not knowingly collect personal data from any person under 21.
bit399 applies mandatory age verification controls at registration and through ongoing KYC monitoring. Where we identify or have reason to believe that a registered account belongs to a person under 21 years of age, the account will be immediately suspended, all associated data will be reviewed, any funds held will be handled in accordance with applicable law, and the account will be permanently closed.
If you are a parent or guardian and believe that a person under 21 in your care has registered an account on bit399, please contact our support team immediately via live chat so that we can investigate and take appropriate action without delay.
bit399 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. The effective date shown at the top of this page will be updated whenever a revision is made.
For significant changes that materially affect how we process your personal data, bit399 will provide advance notice via email to your registered address or via an in-platform notification at least seven (7) days before the changes take effect. For minor or administrative changes, updates will take effect immediately upon publication.
Your continued use of the bit399 platform following the publication of any revised Privacy Policy constitutes your acceptance of those changes. If you do not accept a revised Policy, you must close your account and cease using the platform before the revised Policy takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by bit399, please reach out to our support team using the contact details below. We are available 24 hours a day, 7 days a week to assist players across Karachi, Lahore, Islamabad, Faisalabad, and throughout Pakistan.
📧 For formal data subject requests (access, rectification, erasure, portability), please use the subject line "Data Subject Request" when contacting us by email. We will acknowledge your request within 2 business days and complete it within 30 calendar days.
bit399 is committed to resolving all privacy-related queries fairly and transparently. If you remain dissatisfied with our response to a data subject request, you may escalate the matter through the dispute resolution mechanism available under bit399's applicable operating licence.
Pakistani players on bit399 hold meaningful rights over their personal data. Here is a plain-language summary of the six most important rights you can exercise at any time.
Request a full copy of all personal data bit399 holds about you. We will compile and deliver it within 30 days of receiving your request via live chat or email.
If any personal data we hold about you is inaccurate or out of date — such as an old address or a misspelled name — you can ask us to correct it at no cost.
You can request deletion of your personal data where it is no longer needed, subject to mandatory legal retention periods such as AML record-keeping obligations.
You may ask bit399 to pause processing of your data in specific situations — for example, while you contest the accuracy of data we hold about you.
Request your personal data in a structured, machine-readable format so you can transfer it or keep your own records — delivered securely within 30 days.
Object to bit399 processing your data for direct marketing at any time. We will stop immediately. You may also object to processing based on our legitimate interests.
Now that you understand how bit399 handles your data, dive in and experience Pakistan's most trusted online casino and cricket betting platform — secure, fair, and 100% SSL-encrypted.